Last updated: 20 August 2026

This Privacy Policy explains how The Sacred Sound collects, uses, stores and protects personal information when you visit thesacredsound.co.uk, subscribe to our newsletter, contact us or book one of our events.

Who we are

The Sacred Sound is responsible for deciding how and why your personal information is processed.

The Sacred Sound
London, United Kingdom
Email: thesacredsoundlondon@gmail.com

Information we may collect

Depending on how you interact with us, we may collect:

  • Your name and email address
  • Your telephone number if you choose to provide it
  • Messages and other information you send to us
  • Newsletter subscription and membership information
  • Event booking and attendance information
  • Transaction details, including the event booked, amount paid, payment status and transaction reference
  • Technical information such as your IP address, browser type and website security logs
  • Photographs or videos from events where you have agreed to their use
  • Limited health or accessibility information that you voluntarily provide when asking about participation or adjustments

We do not receive or store your full payment card details, payments are processed by Stripe.

How we collect information

We collect personal information when you:

  • Contact us by email
  • Subscribe to our newsletter
  • Create or use a member account through Ghost
  • Book or pay for an event through Stripe
  • Attend one of our sessions
  • Voluntarily provide information about accessibility or participation requirements
  • Use our website

Why we use your information

We use personal information to:

  • Manage event bookings and payments
  • Send booking confirmations and practical event information
  • Respond to questions and enquiries
  • Arrange private or corporate sound experiences
  • Send newsletters when you have subscribed
  • Maintain business, tax and accounting records
  • Operate, protect and improve the website
  • Manage event photographs where permission has been provided
  • Respond to accessibility or participation questions

We do not sell personal information.

We do not use personal information to make automated decisions that produce legal or similarly significant effects.

Our lawful bases

We rely on the following lawful bases under UK data protection law:

  • Contract: when processing information needed to manage a booking or provide a requested service
  • Consent: for newsletters, event photographs and any limited health information you choose to provide
  • Legitimate interests: for responding to general enquiries, administering the website and protecting our services
  • Legal obligation: for tax, accounting and other records we are legally required to maintain

Health and accessibility information

We do not ask you to provide medical records or detailed medical information.

If you need to share limited health or accessibility information, please provide only what is necessary and include a clear statement that you consent to The Sacred Sound using it solely to respond to your enquiry or arrange your participation.

We will not use this information for marketing. It will normally be deleted within 30 days after the relevant event or the conclusion of your enquiry, unless it is required for an incident record or legal obligation. You may withdraw your consent, although this does not affect processing that took place before consent was withdrawn.

Newsletter subscriptions

We send newsletters only to people who have subscribed. You can unsubscribe at any time using the link included in our emails. We may retain a minimal suppression record to ensure that we do not send further marketing messages after you unsubscribe.

Event photographs

Photographs or videos from sessions may be used on our website or social media only where permission has been obtained. You may withdraw permission for future use by contacting us. Withdrawal does not affect lawful use that took place before permission was withdrawn.

Payment processing

Ticket payments are processed through Stripe. Stripe may collect information including your name, contact details, payment method, transaction amount and payment status. The Sacred Sound does not receive your complete card information.

Stripe Privacy Policy:
https://stripe.com/gb/privacy

Other service providers

We may use service providers that support the operation of our website and services, including:

  • Ghost and the hosting or email-delivery services supporting our website, member accounts and newsletters
  • Stripe for payments and transaction processing
  • Google Gmail for email correspondence
  • Website hosting, security and content-delivery providers

These providers may process personal information only as necessary to provide their services and in accordance with their own legal obligations and privacy policies.

Ghost Privacy Policy:
https://ghost.org/privacy/

Google Privacy Policy:
https://policies.google.com/privacy

Cookies and similar technologies

Our website may use essential cookies or local storage required for functions such as member sign-in, newsletter subscriptions, security and the Ghost Portal.

These essential technologies do not require consent when they are necessary to provide a service requested by the visitor. We do not currently use non-essential analytics or advertising cookies. If this changes, we will update this policy and provide an appropriate consent mechanism before using them.

How long we keep information

We keep personal information only for as long as it is needed:

  • Booking and financial records may be retained for up to six years for tax and accounting purposes
  • General enquiries are normally retained for up to 12 months
  • Newsletter information is retained until you unsubscribe
  • Health or accessibility information is normally deleted within 30 days after the relevant event or completed enquiry
  • Event photographs may be retained until permission is withdrawn or the material is no longer required
  • Technical and security logs are retained according to the periods used by our hosting and security providers

Information may be retained for longer if required by law or in connection with a legal claim.

International data transfers

Some service providers may process information outside the United Kingdom. Where international transfers take place, we rely on appropriate legal safeguards used by the relevant provider, such as UK adequacy regulations, approved contractual safeguards or another lawful transfer mechanism.

How we protect information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure. However, no internet-based system can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances and the lawful basis used, you may have the right to:

  • Request access to your personal information
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your information
  • Ask us to restrict the use of your information
  • Object to certain uses of your information
  • Request data portability
  • Withdraw consent at any time
  • Make a complaint about how your information has been handled

To exercise any of these rights, email:
thesacredsoundlondon@gmail.com

We may need to verify your identity before completing a request.

Complaints

If you have a concern about how we use your personal information, please contact us first so that we have an opportunity to address it.

You also have the right to complain to the Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint

Our website contains links to external websites, including Stripe, Facebook and Instagram. When you follow an external link, the privacy policy and data-handling practices of that provider apply.

Changes to this policy

We may update this Privacy Policy when our services, providers or legal obligations change. The latest version will always be published on this page with the date of the most recent update.